One can spend hours reading these complaints…Can they really be this bad?
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Not just the Captain and crew, but everyone needs as much situational awareness as possible. Monitors tracking the path of the ship for passengers would have helped, but ESPECIALY an announcement in several languages that the ship had run aground would have been helpful. Those below the waterline may not have lost their lives, had there been more communication about the fact the ship would remain above water. I am certain the Captain and crew knew it was aground in moments.
I’m taking my family on our first ever cruise next month on Royal Carribean’s largest ship in the world the “Allure of the Seas”. I hope it doesn’t turn out being a big disappointment!