“Apple’s warranty plans have drawn the ire of a Belgian consumer watchdog agency, Test-Aankoop/Test-Achats. The group has filed a complaint against the company over how AppleCare is sold and marketed to customers, who in the EU by default are entitled to a free two-year warranty with any consumer electronics purchase. The complaint says Apple markets its warranties in a manner which doesn’t properly explain consumer rights to Belgian gadget shoppers.
The decision to pursue legal action comes only after Test-Aankoop/Test-Achats decided to join up with 10 other Europe-based entities to make complaints about how Apple operates its warranties, but now the group feels it is time to escalate to a court case after efforts to petition the Mac maker have gone unheard. The move also follows successful action in Italy regarding the same exact issue, a case which the Belgian watchdog cites as a precedent, noting that Apple not only had to pay a €900,000 penalty in that case, but also modified its practices for the Italian market….”
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