Any business that is properly managed is bound to experience growth. The activities of a business that conducts most of its operations on paper or by any other manual means can easily become disorganized as it continues to grow. Employees become more and more overwhelmed as tasks increase resulting in reduced productivity. This could be a major problem, especially for businesses whose activities involve sending people for different assignments in the field- say cleaners, HVAC, electricians, plumbers, etc. At this point, the company should consider the adoption of a field service management software to help ease the pressure and improve customer service.
What Is FSM Software?
Popularly abbreviated as FSM, field service management software is a tool that can help businesses provide effective onsite services through the maintenance of visibility in company operations, personnel management, and tracking requests. Some of the key features of FSM software are reporting, fleet tracking, inventory, and work order management.
Choosing a FSM Software for Your Business
The FSM software market is experiencing massive growth in the local and international scene. Companies are quickly adopting these systems which is fuelling this growth. If you are considering the adoption one of these systems, make sure that it provides the following tools for your business:
- Integrate accounting, inventory, and other back office activities.
- Ensure safe driving and automatically locate company vehicles.
- Manage employee activities (job status updates, time tracking, and driver logs) through customer service management.
- Routing optimization and complex scheduling.
- Order management, trouble ticketing, and client appointments.
On top of that, service management systems should be able to perform tasks such as to provide real-time visibility for company activities, enable technician mobility, assign and schedule skilled technician, and accept service requests.
Comparing the Key Features of a Service Management Systems
Some of the key features to look out for when comparing service management systems include:
Mobility
One of the requirements of a service management system is mobility. Mobility helps a company to reduce administration costs and overhead costs which, in turn, shorten billing cycles, streamline workflow, and increase productivity.
Deployment
There are different methods to deploy software. A Customer service management system can be implemented as a SaaS (Software-as-a-Service) via a web browser or as a combination of both. SaaS adoption has grown in popularity among many small and medium businesses.
Price
Check out the pricing models of a before you settle for a FSM tool. Compare different price structures and carefully examine the payment details of the system that you settle for to avoid surprises.
Top Field Service Management Systems in the Market
Some the top field and customer service management systems currently in the market include:
mHelpDesk
Currently adopted by over 10,000 businesses in North America, making it one the most popular FSM software in the industry.
HouseCall Pro
HouseCall Pro has won several accolades for outstanding performance in the FSM software industry. This software allows businesses to obtain feedback from their clients and improves services.
GeoOp
GeoOp is one of the most reliable and technically competent field service management software in the market. Among the excellent functions of the software are planning and real-time scheduling.
Customer service management systems, if successful, are key to high levels of customer retention. This is because proper customer service management practices, which is one of the perks of adopting a good FSM software, are synonymous with customer satisfaction and loyalty. With many companies, client complaints regarding field service work are as a result of an inability to resolve issues coupled with poor first-time resolution. Adopting a field service management system can fix all the above issues.
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