Verizon Wireless abruptly backed off a plan to charge some customers extra to pay their bills online or over the phone, joining the ignominious parade of corporate retreats in 2011.
The reversal, just a day after the new $2 charge became public, followed a barrage of customer complaints and the scrutiny of federal regulators.
It capped a tough month for the nation’s largest cellphone carrier, which was beset by three nationwide service outages after boasting it had exceeded its own goals in rolling out a new high-speed wireless data network.
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