iBankCoin
Joined Jan 27, 2008
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The Important Matter Of Dining Out

The Fly and I got into a conversation last night about dining out at restaurants. I forget how the whole conversation stated, but it ended with Fly and CA never wanting to eat out again.

Through college, while studying Finance, RC held a part time job at a restaurant. During this time period, a period I wish to never relive, I got to witness what really goes on behind the scenes at local eateries. Have you ever watched the movie Waiting? If you have, that stuff really happens at restaurants, and if you haven’t, please don’t waste your time.

The conversation almost felt like an interview. Fly would ask, what to eat? what not to eat? questions like that. This brought us to rule #1: Never order the special of the day. This is the restaurants way of getting rid of inventory that is fixing to expire, if not already expired. I remember managers telling us to push the fish because it was out of date– and food cost was too high. The management staff would setup a contest to see who could sell the most specials, ie. out of date food. Offer free beer at then end of the shift along with other egregious prizes. Do yourself a favor and pass on the special of the day.

Fly also inquired about his kid’s food, what should they order? He asked if chicken fingers were okay, and my response was, “not the chicken fingers!” You see, the kids chicken fingers would come 3 to an order, if one was missing, they had to act fast in order to complete the order for the crying kid. I’ve witnessed a waitress take an old chicken finger, from a plate that was headed to the trash, and add it to the new order just to rush the food out– because the table was complaining about wait times. Rule #2: Don’t rush your order.

Back to chicken fingers and chicken in general. Chicken fingers have to be the most touched food item on any menu. The chefs would grab the fingers from under the heat lamp– which were probably sitting there for hours– and throw them on a plate, then the expeditor, the person who makes sure the food leaves presentable, would touch the food some more making sure it looked the way it does in the picture. I know what your saying, but don’t they wear gloves? Sure they do, but they wear the same gloves for hours all while cleaning throughout the shift, sneezing, and sometimes digging in the trash– we may get to that subject in a minute.

Oh, and the Chicken, you know they chicken breast that you probably had tonight, well that shit was probably put in the microwave. Chicken takes the longest to cook, and has to be cooked throughout, so if a table has already been sitting there 45 minutes, well, “Mic that shit!” they would say. Once they take it out the microwave and slap it on a plate, now the plate is full of juice the microwave just took out, and they have to clean the plate to make it look presentable. So they take their expo rag, sorry towel, you’re not allowed to say rag, and would wipe the plate, with the dirtiest towel known to man, to make the outside of the plate looked crystal clean, all while spreading germs throughout your plate. I could go on and on, but why bother. Rule #3: Don’t order the chicken.

Fly then proceeded to ask, “well, what about beverages? I ordered juice for my kids is that OK?” “Ha!”, i said. Next time you tell them you only want juice if is in an unopened can. You see, the bartender stores juice in containers called storm pours, allowing easy and fast pouring for mix drinks. Well, some of that juice sits there if not ordered often, and chances are, you are drinking out of date juice that has been unrefrigerated for a few hours on a busy shift– not to mention the fruit flies that fly around the bar hanging out on the pour spouts, just stay away from juice in general.

Fly then said, “what about my mix drinks? I noticed the glass for my crown and coke (or whatever he said he was drinking) was a little dirty and sent it back.” I then said, “let me let you in on a little secret, glasses from the bar are cleaned at the bar.” The sinks you see at the bar are filled with some of the dirtiest water even $RINO wouldn’t stand a chance. Throughout the shift the sinks are constantly used to clean glasses. Well, when busy, nobody has time to change the water in the 3 sink compartment, so it just get a little dirtier with each glass. Sometimes if a bartender is real busy and out of glasses, I’ve seen them reuse a glass from the guy who just left, throw it under some water for a quick second and say, Clean!

Fly then said, “well what about at lunch when I order Iced Tea?” And I said, “good luck!” Tea urns are big and bulky, nobody cleans them properly, then simply run a sprayer and wash it out at the end of the night, no chemicals, nothing!  You want to talk about some unsanitary shit, let’s talk about when they refill your drink with the iced tea pitcher. The tea pitcher just sits around the wait stations, where all the trash is laid when busy, not to mention the rags, sorry towels, sit throughout the shift. So who know what falls in the pitchers as they sit on a dirty wait station waiting to refill a glass. Rule #4: order bottles: water, beer, or wine.

I’m telling you, this conversation with The Fly and I went on for hours, questions like, what about the silverware? what about tipping? is a girl waitress better than a guy? is it better to ask for the same waiter? what about sending food back?

I’ll summarize the rest, so I don’t write a book, which I could easily do on this subject.

Rule #5: Bring your own silverware, or clean it before you eat. So many reasons why this is obvious, but there is one that sticks out. ‘The sick’ always rolls the most silverware. I’ve seen waitresses who are ill, near death, that would ask to go home. Managers would hate this, especially if short staffed, so they would simply say, “roll the rest of the silverware and you can leave.” — punishment for being sick, the most tedious task in the restaurant. I’m talking about bitches with 103 fever rolling silverware sneezing and coughing all over you silver. It might look clean and shiny, but it ‘aint son.

Rule #6: You might as well just tip as soon as you sit down. Chances are the waitress just got stiffed on a tip and her day is ruined. This can cause a lot of problems that you are unaware of. You might as well lighten up her mode and tip at the beginning for a fresh start. I guarantee you that you don’t want the baggage of the last table, especially if you are rude. That is when the wait staff goes into, “I don’t give a fuck mode.” Do yourself a favor tip before and after the meal.

Rule #7: Do not send your food back. You can just about imagine what can happen at this point, especially if the whole staff is in “I don’t give a fuck mode.”  Take my word for it, don’t do it. Either eat it and deal with it, or send it back and say, “look we’re in  rush, I don’t have time to wait for another plate.”

Rule #8: Eat out early! Get there before the lunch or dinner rush. This is when the cooks and wait staff are at their best, at the beginning of the shift– before all hell break loose. The probability of having a sanitary meal increase tremendously at this point. Don’t even think about eating out 10 minutes before close, I could write an essay on this topic, but I won’t. Just politely say, “oh, you guys close in 10 minutes, we’ll go next door.”

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38 comments

  1. Sir Prime Bean of Caffeine
    Sir Prime Bean of Caffeine

    Ugh. Thanks for sharing RC. We’ll be cooking at home more thanks to you.

    I worked at Boston Market freshman year of HS. You know those little yellow corn breads? They are baked in this big mold that makes a square of 10 x 10 (or something like that). To get them out of the pan once they come out of the oven, the quick way was to slam the pan at a tilt on one of its edges against the metal food prep table. About every other time a few would hit the ground, which were quickly picked up and served.

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  2. DPeezy

    As is sometimes the case in life, ignorance is bliss.

    But thanks for sharing. Sounds like an excellent way to build up immunities to the various diseases out there! lol.

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    • DPeezy

      Oh, and Waiting is the fucking bomb.
      I don’t think anyone over 30 could appreciate it, but hey, for the proper audience, it’s a classic.

      “It’s so angry!”

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  3. Dr Fly

    My wife refuses to eat out after hearing your tales.

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  4. TA

    I did the short order cook thing for 4 fucking painfilled years and I can tell you while some of it is true, most of it is not.
    You are picking the worst of the worst and portraying it as true.

    The bad:
    -Stuff did hit the floor and was served, that part is true though.
    -Eating during a non rush is always a good idea, once the rush hits all hell breaks loose.

    The good:
    -I never spit on food nor did I witness it either.
    -Specials are usually some BS crap someone thinks of, not what is ready to go bad. I’m sure it’s happened, just not the norm. Sending you
    -Sending food back is an extremely GOOD idea. It was always made extra special anytime I was around.
    -Silverware is blah, sometimes it was ok sometimes it was not – dishwashing sucks ass!!!

    The movie Waiting is highly recommended as it’s hilarious

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  5. The_Real_Hmmm

    It’s amazing that people who bank coin eat at litter boxes under the Atlantic City boardwalk. No lame excuses about “it’s for the kids,” that’s your fault not theirs. It’s actually really fucking easy to cook if you’re that paranoid about restaurants. Funny about the expo rag though, you obviously had some absurd restaurant experience RC. Good stuff.

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  6. Dubz

    My grandpa used to clean all silverware with the napkins before eating anything.

    This is fucked, considering I’ve been eating out 3 meals a day for the last 3 months and have no kitchen.

    I believe it to all be true though, it’s not like people working in restaurants as cooks and stuff are the pillars of society. Many are just saving to get their “next ink done”.

    Like anything though these are kinda the horror stories so it’s not guaranteed this will happen but you do roll the dice each time you go out, similar to running a red light or speeding. Probably get away with it but not always and the more you do it… Up goes the probability.

    Ever watch Road trip when the little geek dude sends his french toast back? hahaha

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  7. RaginCajun

    talking to Fly last night was like reliving a bad dream. But, we had a good time talking about all the shit that goes on behind the scenes. And yes, I picked the worst of the worst. It does not happen all the the time like TA says, but it does happen.

    I figured it would be a good weekend read.

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  8. Dubz

    It is, you should write more stuff like this.

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  9. MOOBS

    AH! I have stories for you.

    When my dad moved us from NJ to CO he opened up a bunch or restaurants and bars. Little Moobs and his brothers worked the kitchen and bussed tables. Oh the evil we perpetrated!

    On a positive side, I learned a few cooking tricks:

    – the best grilled cheese you will evah have is one with the bread is slathered in mayo, not butter, before hitting the pan. Delish.

    – fried eggs? use the tiny pan, crack the eggs into the pan, and break the sack of he whites with the sharp edge of the egg. Not the yolk, stupid. The second sack in the whites. You’ll get an even fry as the whites distribute.

    – clean the grill with caustic soda and hot water. Mr. Clean clean.

    On the negative side:

    – beware the punk kid who stirs your drink with his penis because you bitched him out for no good reason

    – beware the punk kid who drops your burger on the floor and covers the grit on the patty with cheese

    – beware the punk kid who fucks with the bitchy waitress by messing up your order on purpose. If the waitress is a bitch to the cook, all food becomes leather. Sometimes the microwave, sometimes the deep fryer, sometimes both.

    – all soup is leftover shit in a pot. Period. Soup of the day is yesterday’s throwaways.

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  10. Teahouse On The Tracks
    Teahouse On The Tracks

    I worked for some Greek restaurant owners while in HS and they had an outside stand that did burgers, fries and franks for the casual customer. One slow day (rainy as I recall) there wasn’t much to do so one of the owners had me sit in the back room and go through boxes of old hot dogs that were building up an obscene amount of fat (probably from sitting out by the grill unrefrigerated all day). I was provided a stool, a vat full of water and vinegar and instructed to dunk the dogs and use my thumbs and forefingers (glove-less in those days) to peel the fat off those wieners, towel them off and put them back in the boxes and fridge. Never have red hots any more ….

    They also had soft ice cream (custard) and Italian (or Greek) Ice and one of the guys I worked with decided it would be funny to pour a fifth of liquor (rum or vodka) into the orange ice one day. We enjoyed the spillage but I always wondered how many kids got sick in the car on their way home ….

    There were the typical droppsies, spoon the yellow-jacket or fly out of the condiments, spit on the grill ahead of the patty or wipe the sweat off your brow or underarm with a cold patty but most of that was done by the non-speaking Greek relatives out of boredom or just to get a laugh from the rest of us sweat hogs.

    But I always remember those days and still avoid the franks and beans (esp if Greek) and never send a meal back to the kitchen. When I started dating my wife I found that she was very particular about how her meat was cooked and would send it back in a NY minute if it didn’t meet her approval. I’d get all bent outta shape when she sent food back (and she did it often) and she’d get mad at me cause she thought I was embarrassed or unassertive. I had to explain that my anxiety was the result of my restaurant experience and fear for her health and our dinner dates having unhappy endings if she didn’t change her ways.

    There was also the time when they had a prostitute set up shop in a small cottage just opposite the casual dining bar and you could see guys in white aprons running up from the restaurant to the cottage every 30 minutes or so for hours …. that’s a story for another day but needless to say a friend of mine who joined in that day (same guy with the liquor in the orange ice) not only had his first sexual experience but also an introduction to Gonorrhea …. hope those guys washed up before going back to serving the customers!

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  11. Steve Place

    See this discussion, plenty of horror stories:

    http://www.reddit.com/r/AskReddit/comments/a7alu/how_much_actual_cooking_goes_on_in_a_corporate/

    Also, apparently Outback (DRI) makes all their food from scratch. Was damn impressed with their prep work.

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  12. fortune8

    Holly Shit! My wife cleans every utensils and plates at the table in the restaurant and I thought it was embarrassing.

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  13. Woodshedder

    I cooked from 16 to 24, in a variety of restaurants, sports bars, etc., some classier than others. I can tell you what RC says is treu.
    At one well-known sports bar in downtown Charleston, SC, we could basically get plenty of free beer as it got to be around 10:30 at night.I was underaged. We would get a good buzz on, and if someone sent food back, holy crap, that would be a bad bad bad idea. We would spin our own pizza dough, and I remember one time a perfect pizza was sent back. The guy making the pizza spun out another perfect crust, and then drizzled pink liquid hand soap all over it, before finishing it with the rest of the toppings and baking it. Voila!!! The customer loved it.

    RC didn’t mention chicken wings. They are kept usually in a huge bucket full of bloody liquid. As they are fried, there is probably not much to worry about, except for the person that has fished those chicken wings out of the bloody soup now will go on to make the rest of your food. You better hope he washed well. Typically, he didn’t.

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  14. softbatch26

    Read Anthony Bourdain’s kitchen confidential, he spells it all out — and stay away from anything blackened

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  15. Sir Prime Bean of Caffeine
    Sir Prime Bean of Caffeine

    The ZH guys should get a kick out of this

    http://www.youtube.com/watch?v=vzknhw82WKs

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  16. ecchymosis

    I know someone who was a restaurant inspector for a while – he didn’t eat out for 4 years after leaving that job!

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  17. Indie

    Great post, great thread.

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  18. MX2101

    Avoid fast food places on Friday or Saturday night when the staff is likely to be teenagers unhappy about having to work that night.

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  19. mrkcbill

    We all have to eat a little shit from time to time.
    http://www.youtube.com/watch?v=vRvsPtPE4Is

    Good Post RC…..

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  20. dave

    I worked as grill cook during college. My coworkers were mostly potheads,pill poppers and crack addicts.

    I only saw a few deliberate sabotagings of food that had been sent back. One guy had a penchant for wiping his ass crack with pickles. The Mexican restaurant next door had an employee with some kind of intestinal South American parasite. He intentionally put said infected feces in the chili and nearly killed 10 people. That establishment was sued out of existence and the guy was jailed.

    I almost never eat any food I don’t prepare myself after my experience. Junkies with hepatitis may be making your food.

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  21. RC

    That’s another thing I forgot to add, 8 out of 10 times your server is probably doped up on something.

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  22. MX2101

    Indeed RC.

    Some restaurants have many employees with various addictions, from alcohol to heroin and nearly everything in between. I was startled to learn about the extent of it and the major drug activity going on while they are working.

    I don’t even drink coffee at work!

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  23. BuffaloUdders

    The summer after my freshmen year of college saw my ass as a pantry chef at Bennigans. Work release employees, chicken hitting the floor only to be washed off before being cut up to go on a salad, and plenty o’ druggies. We cook 95% of the time at home now, other wise we’re eating at the nicer restaurants, rarely chains. I also saw said sickies rolling the silver. I do feel much better about the nicer restaurants, but is that only b/c I lie to myself, hoping that b/c Im spending so much that it must be that much better? And I too love the movie Waiting.
    Kudos on the post RC. Great weekend reading fodder.

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  24. Woodshedder

    Oh yeah, I forgot the work release guys. One guy was hired as a dishwasher. He was probably in his 60s. Had worked for the mob driving 18 wheelers. Very clean, nice, and pretty intelligent fellow. He was the one dishwasher that nobody would fuck with.

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